Privacy Policy

Introduction

XtraBalance respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or use our services.

Information We Collect

Personal Information

When you contact us or request a consultation, we may collect:

• Name and contact details (email, phone number)
• Information you provide in consultation requests or communications
• Personal data related to nutrition calculation (age, activity level, routine factors)

Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• Device information
• IP address and location data
• Pages visited and time spent on pages
• Referring website information

How We Use Your Information

We use collected information for the following purposes:

• Providing nutrition calculation and consultation services
• Responding to your inquiries and requests
• Improving our website and services
• Sending educational information (with your consent)
• Analyzing website usage and trends
• Complying with legal obligations

Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can control cookie settings through your browser. For detailed information, please see our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Service providers who assist in website operations and services
• Legal authorities when required by law
• Business partners with your explicit consent

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to processing of your information
• Withdraw consent at any time

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website with a new effective date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

XtraBalance
Jl. Gatot Subroto No. 61, Cilegon 42431, Indonesia
Phone: +62 254 826 903
Email: [email protected]